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Frequently asked questions

Quick answers about hosting, setup, payments and support.

How fast is the server setup?

Your game server is deployed automatically and ready within 1 to 5 minutes after payment confirmation. You receive the login details by email.

Do you offer DDoS protection?

Yes. All servers are protected by OVH Anti-DDoS Game. It is included with every plan at no extra cost.

Which payment methods are supported?

We accept PayPal, Credit / Debit Card. Other methods can be arranged on request through live support.

Can I upload my own maps and plugins?

Yes. Every server includes full FTP access, so you can upload custom maps, mods, plugins, addons or any custom content.

Can I upgrade or downgrade my plan?

Yes, you can change your plan anytime from the client area. Upgrades are applied instantly, downgrades take effect on the next billing cycle.

Is there a refund policy?

Yes. We offer a money-back guarantee within the first 48 hours if the service does not work as expected. Just contact support.

Where do I log in to manage my server?

In the client area at my.e3-hosting.com. There you find your services, invoices, support tickets and the game panel.

I forgot my password. What can I do?

Use Password Recovery: enter the email address of your account and you receive a reset link.

Can you help me install mods, plugins or a custom setup?

Open a ticket or write to us on live chat or Discord and tell us what you need.

Will my server be listed on BoostMyServer?

You can add it for free on BoostMyServer and boost it to reach more players.

Do you host games that are not on the list?

Ask us on live chat or Discord whether we can set it up for you.

How do I pay for the next month?

The client area creates an invoice before your service renews and sends you a reminder by email. Pay it there to keep your server online.

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